Accucom Now Provides a Full Managed Service and Cloud Offering

What is the cloud?

You may have heard the term cloud computing or ‘the cloud’, but could you describe what it is? There are so many definitions flying around that you wouldn’t be alone if you struggled! Herein lies the problem – cloud has all the hallmarks of being a disruptive technology that will revolutionise the way that businesses operate, but if a lack of understanding exists, how can businesses actually reap the rewards that the cloud promises?

To describe it in a nutshell, cloud computing is the delivery of applications, (anything from storage to email and CRM), over the internet. It is based on a utility computing model that allows businesses to scale their technology requirements to meet business needs and demand. This is a cost effective approach to technology as businesses don’t need to make upfront capital investments in hardware or software, but can still get access to best-of-breed technology through third party suppliers.

As it is with any technology investment, to ensure maximum ROI it is imperative to carefully plan implementation of cloud technology carefully. Simple guidelines to follow when planning a transition to the cloud are included below.

Steps to implementing a successful cloud

Be prepared

The most important first step when implementing a cloud is to establish a clear and realistic set of goals, as well as a timeline for the project. It is wise to approach the planning process with patience – don’t try to do too much too soon.

Once the objectives have been outlined, consider the applications to be moved to the cloud, as well as the in-house expertise available to support the migration. Key internal stakeholders must be consulted at the outset of any cloud implementation. This includes legal advisors and indemnity insurers to ensure full protection if a data breach occurs. Other internal stakeholders including those who sign off technology purchases, e.g. the CEO in a small or medium business and the IT Director in a larger organisation must also be consulted.

Choosing the right cloud partner is another key component for ensuring a successful and long-term partnership. Ensure that the cloud provider is open and transparent and won’t lock you in to proprietary systems that could end up costing more over time. Other key questions to ask a cloud provider during the selection process include:

• How long has the company been offering cloud services? Is the company profitable? If so, for long has the company been profitable?
• Does the company provide a reliable and secure service? What compliance and controls are in place for the service?
• Does the company provide 24/7 technical support? Are there additional costs associated with the support provided? What is included in the company’s technical support? How many support techs are on the support team?
• What technologies does the company’s cloud service support?
• Does the company have a product roadmap they can share?
• What is the service level agreement associated with the service?
• Does the company require a long-term contract to sign up for the service? Are there any set up costs associated with sign up?
• Are discounts available for high volume usage? If so, at what volume levels?
• Does the company require a minimum monthly spend?
• Is there a free trial period offered with the service?
• Does the service enable mobile access?

Assess for success

A thorough assessment of the applications to be migrated to the cloud is crucial ahead of any investment, with consideration for which applications are most suited for the cloud and why. This assessment should be conducted in line with the clear business goals outlined in the planning phase.

It usually makes sense to migrate less ‘risky’ applications first i.e. those that are not core to the business or customer facing. You may want to start testing the cloud with low risk or legacy applications that need to be refreshed. This will give your team time to move up the learning curve.

Implementing cloud does not have to be a complex project. Complexity, or simplicity for that matter, will be dictated by the planning that goes into the project prior to start, the chosen cloud provider’s approach to migration and setup, the type applications to be migrated, as well as the technology already in place.

As with all technology purchases, significant testing must be done to review performance and scalability capabilities, mimicking workloads that will be encountered in the real working environment.

Choose the right cloud for you

All clouds are not created equal - there are many cloud types with different parameters to consider which may not have presented themselves before. Consideration for whether a public or private cloud is needed is also critical. The difference between the two is really just geography. A public cloud is offered as a service over the internet, whereas a private cloud is deployed inside the corporate perimeter and managed by the user organisation, so this decision depends on how much access and control the user requires.

What is important is to remember that the cloud is not an all-or-nothing solution; it is something that should be adopted over time with careful consideration and planning.

The time is now

The time has never been better to start experimenting with the cloud. It enables businesses to match costs directly to revenues to scale up and down very quickly, and can also save money on annual software licenses if headcount is reduced. Experimenting now with the cloud will put businesses in the best possible position to either survive a downturn or have IT keep up with their business expansion.

Interested in finding out more?  Contact us on sales@accucom.com.au