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Many companies are very good at what they do however they rely on Part time IT people or even worse, staff members who dabble in IT to keep their systems running. Let your employees do what they do best and let Accucom take care of your IT helpdesk needs.
Our fully functional helpdesk service allows your staff to log calls directly with one of our engineers, search our knowledge base for answers and have a scheduled onsite engineer visit your site on a weekly, fortnightly or even monthly basis as required.
Once calls are logged in our helpdesk they are prioritised according to severity level. The following service levels are indicators for the level of support Accucom will provide to Helpdesk Customers.
| Severity Level |
Example |
Initial Contact
Time |
Resolution Time |
| 1 |
Business Critical server unavailable. Business Critical software system unavailable |
30 minutes |
4 hours |
| 2 |
Performance of business critical server or software heavily degraded. Non-business critical server or system unavailable. Single user unable to work. Includes password resets. |
1 hour |
6 hours |
| 3 |
Performance of non-business critical server or software system heavily degraded. Single user fault |
2 hours |
8 hours |
| 4 |
Service requests (install software, creat new user profiles, etc) |
4 hours |
48 hours |
Our helpdesk caters for organisations with 25+ users. Contact one of our consultants for a free 1 Month trial.
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