Turn Technology Troubles Into Opportunities for Improvement

With how ingrained technology is in your business’ operations, it’s no wonder it causes so many problems. At the heart of it all, however, issues with technology and the fear of these assets breaking down usually leads to change for the better. Let’s look at how you can transform your tech failures into wins for both your business and its customers.

Be Honest

If something goes wrong with your IT, don’t hide it; be open and honest about it. Tell your customers who will be impacted quickly and keep them in the loop as you take steps to fix it. Better yet, offer a timeline for when things will be back to normal. Problems are made much smaller and less significant if customers know you are taking steps to resolve them ASAP.

Discover the Root Cause

You can’t prevent problems if you don’t discover what’s causing them in the first place. Sometimes it’s old equipment, and other times it’s user error. Other times it’s something completely beyond your control. Regardless, you need to find the reason and address it.

Anticipate Problems

This is the real big-brain hack that you need to make the most of your technology: taking proactive measures to ensure issues don’t escalate into bigger problems. Downtime costs a lot of money in lost productivity, lost revenue, and recovery costs. It also damages your reputation when you suffer from downtime, so take measures to prevent it.

Rebuild Better

Tech issues can impact your customers, so when they occur, you have to act quickly to rebuild that trust. Here’s your roadmap to make it happen:

• Keeping them updated on how you’ve improved things.
• Promising good service and sticking to it.
• Asking for their opinions and showing you’re listening.

In other words, show your customers that you’re worthy of being trusted again.

Keep Looking Forward

If we all kept the same approach to IT as we had at the start of our business journeys, we’d all be using outdated technology. Adapt to the times and don’t be afraid to try new tools, like improved security solutions and automation processes. If you think it’s tough to justify the expense, think of it more as customer care than anything else.

We’ll Help You Transform Problems Into Progress

If you’re sick of technology troubles that hold you back, Accucom can offer a better path forward. We’ll help you address technology problems head-on, and better yet, we’ll help you implement better solutions that minimize the problems you have to handle. Learn more by calling us today at (02) 8825-5555.