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Accucom has been serving the Norwest Business Park area since 1988, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
Graham has been involved in the IT industry for over 25 years. He is an avid technology enthusiast, a committed lifelong learner and believes that a person’s attitude is one of the most important elements of success.

Inefficiencies In Your Onboarding Process Matter More Than You Think

Inefficiencies In Your Onboarding Process Matter More Than You Think

The hiring process is long and tiring, but hopefully by the end of it all, you end up with the perfect candidate for the position. While they might be eager to get to work, they might find themselves ill-equipped to do their job—a position you don’t want them to be in. Unfortunately, this is how many new hires start their tenure with a new employer, and while it might be tempting to claim that someone simply dropped the ball during the onboarding process, it’s more likely that the onboarding process itself is broken.

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4 Ways Your Business Can Ensure Better Remote Work Policies

4 Ways Your Business Can Ensure Better Remote Work Policies

We’re several years past the COVID pandemic at this point, and many companies are calling their remote workers back to the office. Still, there is merit in having a remote workforce, even if it’s not strictly “mandatory” or “necessary” any longer. Today, we want to share some tips to help your business thrive with a remote workforce and what you can do to optimize your odds of success with this work environment.

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Can a Business Benefit From a Shorter Workweek?

Can a Business Benefit From a Shorter Workweek?

The concept of a four-day workweek has long been debated, with strong anecdotal evidence supporting its effectiveness. The nation of Iceland provides one of the most compelling real-world examples. 

Their journey began small in 2015 with initial trials involving about 2,500 workers; or, just under one percent of the population. These efforts have dramatically expanded, however, and today, nearly 90 percent of Icelandic workers have moved to a reduced work schedule, typically around 36 hours a week for full-time workers. What’s more, this shift has occurred without any negative impact on the economy. In fact, Iceland's society has seen significant benefits.

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Why You Should Never Trust Any Old Wi-Fi Network

Why You Should Never Trust Any Old Wi-Fi Network

One of the most common tactics used by folks in the service industry is free Wi-Fi. It draws in people who want to work out of the office in places such as coffee shops, restaurants, and book stores… but how much can you actually trust that free wireless access? We think it’s probably shadier than you think, and if you’re smart, you’ll avoid using it for the following reasons.

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Your Cyber Insurance Policy is About to Become Useless (And Your IT Provider Knows Why)

Your Cyber Insurance Policy is About to Become Useless (And Your IT Provider Knows Why)

If you are one of those business owners that has gone out of their way to pay cybersecurity insurance premiums, you probably think that they will shield you from situations that could put your business at risk. What if, however, you are just paying for the paperwork?

Picture this scenario: You suffer a ransomware attack, your business has to shut down in order to take this massive problem head-on, and rightfully, you file a claim expecting to activate the policy which you routinely pay for. Weeks later, you receive a denial letter over a technical requirement buried deep in the fine print.

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Is Your AI Use Creating Data Leakage Problems for Your Business?

Is Your AI Use Creating Data Leakage Problems for Your Business?

With the new year fast approaching, it’s worth thinking about how your organization can be more future-minded. This involves considering artificial intelligence, or AI, as a means to accomplish more for your business. Of course, you also need to be careful about what data you provide AI with, as it can easily snowball out of control if you’re not careful with your approach.

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Tip of the Week: How to Master Your Digital Clipboard

Tip of the Week: How to Master Your Digital Clipboard

Have you ever stopped to wonder what happens when you use the cut, copy, and paste commands in Windows? They all interact with the clipboard, but what is the clipboard, really? Today, we’ll show you the magic of effective clipboard usage and how you can make the most of it on your Windows device.

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Your Company Might Be Worth $500,000 Less Than You Think, Thanks to Your IT

Your Company Might Be Worth $500,000 Less Than You Think, Thanks to Your IT

Let’s face facts… once you’ve spent enough time and money investing in your business, you’re going to want to see some return when the time comes for you to move along and let someone else take the reins. Whether that time is now or years away, there’s a critical element to keep in mind: any buyer won’t just be buying your business and its resources… they’re also buying any problems that come with it.

Therefore, instead of having your asking price suddenly chopped down when a potential buyer conducts their due diligence and discovers significant risks, investing in your IT now can generate significant returns when the time comes to divest from your company.

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The 2 Biggest Email Problems (And How to Solve Them)

The 2 Biggest Email Problems (And How to Solve Them)

Email is a vital tool to have in the workplace, but it still deals with its fair share of issues—particularly in regards to time wasters and security risks. You can save time, money, and future headaches by proactively addressing your email policies. Today, we want to look at two ways you can keep email from holding your business back: spam blocking and archival solutions.

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Installing More Software? Make Sure You Read the Fine Print

Installing More Software? Make Sure You Read the Fine Print

Do you ever wonder how you could possibly have so much junkware installed on your computer? Even if it seems like you’re not doing anything wrong, chances are you’re making at least one vital mistake. Today, we want to break down this mistake and how you can avoid making it—which, it turns out, is as simple as reading.

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The Easiest Way to Unsubscribe from Email Lists

The Easiest Way to Unsubscribe from Email Lists

Chances are you get a lot of unwanted messages, whether it’s spam or messages from threads, feeds, or newsletters you no longer want to receive. Thanks to some nifty built-in features in Gmail and Microsoft Outlook, you can easily unsubscribe from pretty much any website that’s sending you boatloads of emails, and it’s as easy as clicking a link.

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How to Know You’re the Target of Fake Tech Support

How to Know You’re the Target of Fake Tech Support

IT support is one of those necessary parts of running a business, whether it’s to handle the small issues or the larger problems. The worst of us, however, take advantage of people’s need for IT support and leverage it in targeted attacks to exploit others. We’re talking, of course, about cybercriminals, and if you’re not careful, you might find yourself the target of a fake IT support attack.

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Does Your Business Technology Allow You to Showcase Your Capabilities? It Should!

Does Your Business Technology Allow You to Showcase Your Capabilities? It Should!

Picture this: you’re at a major industry conference. The coffee is mediocre, the lanyards are itchy, but the networking is pure gold. You strike up a conversation with a peer, an owner of a competing company. After some friendly back-and-forth, they ask, "So, how are you guys handling lead follow-up from these events? It's always such a manual grind for us."

You smile as you pull out your phone. "It used to be," you say. "Now, we just do this."

You tap a custom form on your phone, enter the information, and press submit. "There," you say. "That person is now in our CRM, they've just received a welcome email with our digital brochure, and a follow-up meeting is already being proposed for next week. The whole thing is automated."

The look on their face? A perfect, beautiful blend of awe and envy. That’s the ultimate conference flex: showcasing a business that runs like a well-oiled machine. It’s a silent testament to efficiency, foresight, and having the right technology in your corner.

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How to Use the Keyboard to Move Your Cursor

How to Use the Keyboard to Move Your Cursor

One of the more interesting accessibility features of Windows 11 is the ability to use your keyboard to move your mouse cursor. This is especially helpful if your mouse stops working or if it’s battery-powered, dead, and you don’t have a replacement. Let’s go over how to turn Mouse Keys on and off, as well as how to use the numeric keypad to move your cursor.

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How to Minimize Collaboration Nightmares

How to Minimize Collaboration Nightmares

Solid teamwork is what allows businesses to thrive, but there are also many reasons this collaboration can go somewhat awry. It can be challenging to get a team back on track, but it’s not impossible. Here are four ways collaboration can go horribly wrong, but four ways you can help your collaborative efforts resume.

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Confidently Safeguard Your Business from Cyberthreats

Confidently Safeguard Your Business from Cyberthreats

If you are like me, you’re constantly juggling a dozen different things. You spend your days building client relationships, refining your product, and handling situations you never could have dreamed up. The last thing you need is to lose sleep worrying about whether or not your data is safe.

The truth is, cyberattacks are a very real risk for everyone. Ransomware, phishing scams, and other cyberattacks can cripple your business’ ability to thrive. Here are some smart, proactive steps you can take to build a strong security posture that will go a long way toward protecting your digital assets.

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Here’s How You Prevent Ransomware Attacks

Here’s How You Prevent Ransomware Attacks

Is your business prepared to square off against ransomware? It can be scary to even imagine your business becoming the target of an attack that essentially takes your operations hostage. Are you going to let ransomware extort money, hold your data for ransom, and threaten your business’ future? The answer is no, and we’ll show you how you can not only prevent ransomware attacks, but respond appropriately in case you can’t completely prevent them.

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5 Ways a Standing Desk Can Transform Your Workday

5 Ways a Standing Desk Can Transform Your Workday

Do you feel sluggish, achy, or just plain tired after a long day of sitting? A simple change to your workday could be the key to improving your health and boosting your well-being: the standing desk.

The popularity of standing desks is growing for good reason. They are an easy way to combat the negative effects of a sedentary lifestyle. Standing for even part of your day can make a big difference, and here are five of the top benefits you can expect.

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What is Internet Bandwidth, Anyway?

What is Internet Bandwidth, Anyway?

Let’s face it, the Internet is absolutely everywhere, and most likely contributes to your success. That means it is important that your business’ Internet connection meets the requirements of your operations, starting with its bandwidth. Let’s go over what bandwidth actually is, and how to make the most of your Internet service.

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Are You Protecting Your Business with these 5 Key IT Security Policies?

Are You Protecting Your Business with these 5 Key IT Security Policies?

How well is your business secured? At the very least, you’re bound to have a lock on your business’ doors, with additional locks protecting different rooms, desk drawers, and other resources, right? Of course… otherwise, you’re leaving your business vulnerable to all kinds of crime.

You need to have the same prepared for the digital side of your business as well, in the form of written policies. Let’s go over five of the security policies you absolutely need.

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The hiring process is long and tiring, but hopefully by the end of it all, you end up with the perfect candidate for the position. While they might be eager to get to work, they might find themselves ill-equipped to do their job—a position ...

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